Toll-free Messaging Content Policy

Disallowed Content Policy for Toll-Free number messaging

Syniverse Communication gateway provides access to use text enabled toll-free numbers to engage end-consumers as part of A2P SMS messaging.  Toll-free SMS messaging like any other messaging protocol must comply with TCPA rules with regards to consent and cannot be used to send unsolicited messages or content that violates carrier rules or local laws. 

The following categories have been attributed to be harmful or deceitful to the end consumer and will no longer be supported on Toll-Free Telephone Numbers.

High-Risk Financial Services

  • Payday Loans
  • Short Term- High Interest Loans
  • Auto Loans
  • Mortgage Loans
  • Student Loans

Get Rich Quick Schemes

  • Work from Home Programs
  • Risk Investment Opportunities

Debt Forgiveness

  • Debt Consolidation
  • Debt Reduction
  • Credit Repair Programs


Fraud or Scam

Deceptive Marketing

Syniverse Customers are expected to enforce restrictions on their own applications to prevent these types of content being sent to through the Syniverse Interface. All messaging traffic must comply with TCPA rules with regards to consent from end-users. If upon investigation or complaint from our Operator partners it is determined that your traffic contains at least one of the categories restricted above, Syniverse will request that you stop sending the traffic immediately. Continuing to send such messages will result in violation of our acceptable user policy and or our general terms of service which could lead to the suspension or termination of the use of our Toll-free numebers and your access to our network.

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