How to Upload contacts with social handlers via SCG UI

 

The SCG portal enable you to Upload contacts information from a contacts file (.csv) that then can be referenced when calling SCG API or using SCG UI to send messages.

 

This document provides a step-by-step procedure to upload a contacts file with Social Handler in SCG for later use when sending messages.

 

Contacts File columns

The file format is .CSV and can include the columns: 

  • external_id
  • first_name
  • last_name
  • birth_date
  • first_acquisition_date
  • ast_acquisition_date
  • primary_mdn                   (this field data is mandatory, E.164)
  • primary_addr_line1
  • primary_addr_line2
  • primary_addr_city
  • primary_addr_zip
  • primary_addr_state
  • primary_addr_country     (this field data is mandatory,  Country in Alfa ISO code)
  • primary_email_addr
  • social_handlers               (this field data is mandatory) *
  • voice_preference
  • preferred_language

 

* Whatsapp format for social_handler is: wa:<mdn>@<whatsapp sender id address>

Example: wa:+1346787XXXX@1813305XXXX

 

Additional information can be uploaded into SCG Contacts as Fast Access fields. For further information on Contacts data fields please refer to Contacts fields and Fast Access configuration

 

 

Uploading a contacts file in SCG through the UI (SCG portal)

1. Log in to SDC portal:

LoginScreen.jpg

 

2. Click on the Voice & Messaging Console menu option:

VoiceConsoleOption.jpg

 

3. Select you SCG account and click Select button:

Account_selection.jpg

 

4. Click the Addressbook menu and select Contacts option

Select_contacts.jpg

 

5. Click the Import button

Click Import button.jpg

 

6. Click the Select File button and select your contacts file

Click_select_file.jpg

 

7. Click the Upload button

Click_Upload.jpg

 

8. A contact successfully Uploaded message will be displayed

Success_message.jpg

 

 

Refresh your browser and your contacts are now stored in the SCG and can be used in SCG when sending messages.

Contacts_loaded.jpg

 

 

For further information on how to upload contacts using the SCG API click How to programmatically upload/import Contacts to your Account

 

 

 

 

 

 

 

 

 

 

 

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