For WhatsApp Business API, a verified phone number and an approved display name is a critical component for you to send and receive messages.
Your business must use a valid phone number. Short codes are not allowed on the WhatsApp platform. The number must include a country and area code. Landline and cell phone numbers are acceptable phone numbers to use. Since a phone number is tied to a WhatsApp Business API account, you must own this number or lease this number directly from Syniverse where available.
Phone number
Syniverse offers 2 options for registration of WhatsApp Business API numbers. In both cases, customer will need to have an E.164 formatted number that has not been used on WhatsApp before and capable of either receiving a call or text messaging. The Phone number is used to programmatically send and receive WhatsApp business API messaging. The Syniverse platform will use this number to create a private sender ID for the customer’s WABA account..
- Option 1: If you are leasing your number directly from Syniverse, Syniverse will not only assist you in registering the number and display name, but will also help to provision a sender ID for this number.
- Option 2: If you are bringing over your own number, this phone number must be able to receive voice calls or SMS in order to complete registration. A Syniverse Implementation manager will work with you directly to guide you on your process. This phone number must also not have been used with the WhatsApp Business API before.
Regardless of the option you choose, you want to make sure your phone number aligns with your business and the location/country of your business.
Please note: Once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. A phone number can be upgraded to the WhatsApp Business API, but not downgraded.
Display Name
Display names are assigned to each phone number that is registered for WhatsApp Business API. All display names should have a relationship with your business and should not violate WhatsApp Commerce and Business policies. Please familiarize yourself with guidelines for Display names or contact Syniverse if you have any questions.
How to request or register a phone number and display name for WhatsApp Business API
Whether you are leasing a number directly from Syniverse or bringing your own number, you must submit a request to Syniverse to process this.
Before proceeding to request a Phone number and display name approval, please make sure you have the following:
- A verified Facebook Business Manager ID
- A WhatsApp Business Account (WABA)
- Phone number in E.164 format - If you are bringing your own number
- A display name for your phone number
With the above information in hand, submit a request for a Phone number and display name approval. Please note that review and final approval is given by WhatsApp and this could take up to 48 hours. An email notification will be sent to the email address associated with your WABA.
The next step after your Phone number has been registered and a display name has been approved, a certificate would be issued by WhatsApp which is needed to create your Syniverse WhatsApp Sender ID
FAQ
- Can I use a phone number that is already on WhatsApp?
- If that phone number has not been used on WhatsApp Business API, you can use that phone number.
- What Countries can Syniverse provide me Phone number for?
- Syniverse can currently provide numbers in the following countries:
- United States
- Canada
- United Kingdom
- Syniverse can currently provide numbers in the following countries:
- Can I use a US toll-free number for WhatsApp?
- Yes, provided it is SMS enabled.
- I already use WhatsApp to provide customer care, can I reuse the same number?
- No. The WhatsApp Business API solution requires a clean number. You cannot use the same number you use on a regular for WhatsApp Business API except if you disconnect it from the regular WhatsApp.
- I previously registered a phone number with another BSP, can I migrate this number to you?
- Yes, WhatsApp just launched a functionality to enable this, you will need to work with our Solutions expert to guide you on the process to enable this
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