Depending on country specific regulations, in some cases virtual numbers require that users are located within the same region as the numbers you are leasing

It is essential that a valid business or residential address is provided during the purchasing of these virtual numbers. If the virtual numbers are intended to be used by an individual, the residential address of the end user should be provided. Virtual numbers purchased by a business entity should provide the registered address of the business.

There are 2 types of address requirements:

• Requires an address from the same country as the number
• Requires an address from the same region (City or State) as the number

In a few cases such as Hong Kong or Singapore, proof of address is also required when requesting a virtual number.

When purchasing virtual numbers with address requirements, Syniverse will require you to file a qualifying address with us before you are able to purchase the virtual number.  

 

Country	Address type required	Countries that require address when purchasing*	Countries where only  available on request	Proof of identity  required
Australia	Local Address	Yes
Bahrain	Country		Yes	Yes
Belgium	Local Address	Yes
China	Local address		Yes	Yes. Enterprise qualification documents needed. Selling only to enterprises.
Croatia	Local Address		Yes
Denmark	Country	Yes
France	Local Address		Yes
Germany	Local Address		Yes	Yes. Business registration certificate needed.
Hong Kong	Local Address	Yes		Yes
Ireland	Local Address		Yes
Italy	Local Address		Yes	Yes
Japan	City / Region	Yes
South Korea	Local Address	Yes
Latvia	Local Address	Yes
Netherlands	Local Address	Yes
Norway	Local Address	Yes
Panama	City	Yes
Portugal	City / Region	Yes
Singapore	Country	Yes
Slovenia	City / Region	Yes
Spain	City / Region	Yes
Sweden	City / Region	Yes
Switzerland	Local Address	Yes
Taiwan	Country		Yes	Yes. Business registration certificate needed.
Turkey	Local Address		Yes
United Kingdom	Country	Yes

*Buying numbers in these countries will be by request where your address will be required, and we will provide available virtual numbers to you once the request is approved.

 

Process for purchasing a virtual number

For countries where an address is required to purchase a number, Customer should contact Syniverse Customer Care support or their Account representative

For countries where you can request a number
If you are in a country such as Germany, Ireland, Hong Kong or Singapore, Syniverse has to provision the number to your account. Which means we request your address and consent to share your address with Suppliers and local regulators before adding the number to your account.

We will send the request to our Supplier to review and we will get in contact with you in case we require more information such as proof of address or personal identification as in some countries this is a requirement.

From here the team will add the number to your account and you will be notified to let you know you are all set.

Who uses the virtual number is important

If you own several virtual numbers for different customers in a particular country, we strongly encourage you to add multiple addresses - one for each customer in each Country. This is because regulators in countries with address requirements have the expectation that the address on file corresponds to the business or person who is receiving or originating calls from that number.

Using your own Telephone number as a Caller Line ID (CLI) for Outbound calls

Syniverse supports the functionality that allows Enterprise customers to use their own Telephone number as a Caller Line ID (CLI) for outbound calls. This number can be:

• Regular Landline number
• Toll-Free number

In both cases, the number must be an active number registered to the Enterprise. An active number is a number that can make and receive calls. The Enterprise must prove ownership of the number and be able to furnish a Local contact address including a name of an authorized user associated with the company and number. Number Spoofing is not supported.

Please note that while this can serve as an outbound calling ID, the number may also receive phone calls from your users. Incoming calls to this number will not be routed through Syniverse.

Additional charges may be required for provisioning of custom CLI.