Frequently Asked Questions
This section contains the Frequently Asked Questions (FAQ) related to the Syniverse Communication Gateway and relevant services
- ★ I am on a SDC trial account but I cannot buy a sender address
- How to use attachments with SCG messaging API.
- Communication Gateway IP Addresses and Event Manager Source IPs
- How many characters can I add as a value for the external_ID attribute?
- How fast can I send MMS Messages?
- How many mobile numbers can I send a SMS or MMS message to with one single API request?
- Sending Mobile Originated SMS to multiple destinations
- Can I send SMS to a Virtual Longcode/number in the US?
- How fast can I send SMS messages?
- Creating a private channel
- How many image files can be sent in one MMS message?
- What is the maximum file size i can send via MMS channel?
- What is the difference between a Sender Address and a Channel?
- How many contacts can I have in a contact group?
- Can I send messages to a group of recipients all at once with a Public channel?
- Not receiving confirmation code for whitelisting service?
- How long does it take to get a shortcode approval?
- How much does it cost to lease a Short Code?
- What is a Shortcode Sender Address?
- How does the public channel choose the Sender Address to be used for sending a message to recipient?
- If I don’t want to use a Public Channel, what are my options?
- What is the cost of using a Syniverse Public Channel?
- Can I create my own Channel?
- Can I receive messages to a Public Channel?
- Which destination Countries are supported in a Public Channel
- What is a Channel in SCG?
- What is a Sender Address?
- How many Countries can I send messages to?
- What type of Authentication & Encryption does the API service support?
- What protocol does SCG support?